Covid-19 : we are here for you
In the wake of the COVID-19 pandemic, we want to assure you that Shell Service Stations in Uganda remain open to serve our customers to help keep necessary journeys on the road and communities supplied with the necessary essentials.
As COVID-19 continues to impact lives, we are putting the safety and wellbeing of our frontline teams and our customers first, as that is of utmost importance to us. We are working closely with our Retailers to ensure they implement government guidelines as stipulated by the Ministry of Health, including more frequent and intensive cleaning of high public contact areas like counters, fuel pumps and payment keypads.
We are also ensuring our service stations continue to uphold thorough hand washing and social distancing guidelines, and we equally advise customers to not only follow the guidelines but also opt for cashless and / or contactless payments at Shell forecourts and respective Shell shops, such as Shell Fleet Cards, Shell EasyGo Cards, Visa Cards, Mobile Money and any other related cashless means that may be available at our sites.
As the advice from the government changes, we will continue to adapt and adjust accordingly in order to protect the wellbeing of the frontline team and our customers. In the meantime, please stay safe.
FAQs
Will Shell be closing its service stations during the COVID-19 pandemic?
Will Shell be closing its service stations during the COVID-19 pandemic?
We will do our best to ensure that our Shell Stations will stay open in line with the Standard Operating Procedures (SOPs) put out by the Ministry of Health. Our Customer Champions shall continue servicing our customers by dispensing fuel, and enabling local communities to purchase food and other essential items during these difficult times.
What is Shell doing to protect site staff and customers during the COVID-19 pandemic?
What is Shell doing to protect site staff and customers during the COVID-19 pandemic?
The safety and wellbeing of our Retailers, their staff and our customers is of the utmost importance to us, and we are working closely with our Retailers to ensure they implement the guidelines stipulated by the Ministry of Health. This includes actions such as more frequent and intensive cleaning measures for areas of high public contact such as shop counters, fuel pumps and payment keypads, reinforcing the importance of hand washing, use of sanitizers as well as social distancing in stores, and encouraging the use of contactless/card payments.
Why aren’t you enforcing/encouraging the use of gloves when using pumps?
Why aren’t you enforcing/encouraging the use of gloves when using pumps?
Where possible, we provide gloves to help staff stay clean whilst using the pumps. However, it is advised that wearing these gloves does not help prevent the spread of the virus and we all need to make sure that we are diligent with hand washing. In light of this, the forecourts and toilets at our stations are open for staff and customers’ use and are stocked with soap and water for frequent hand washing. We encourage everyone to follow government guidance by washing hands thoroughly and maintaining social distancing.
Does Shell have contingency plans in place to deal with fuel or product shortages linked to panic buying?
Does Shell have contingency plans in place to deal with fuel or product shortages linked to panic buying?
We are actively working with our food and fuel supply chain and partners to prepare for all situations ensuring minimum disruption for our customers.
What are you doing to help during the COVID-19 pandemic?
What are you doing to help during the COVID-19 pandemic?
We have contributed 13,000 litres of fuel worth shs50 million to support the mobility of the Ministry of Health emergency teams countrywide in a bid to help combat the coronavirus pandemic. In addition, the company also donated hand sanitizers, masks, liquid soap and other hygiene solutions as a precautionary measure against coronavirus worth over shs10 million to the Ministry of Health.